Frequently Asked Questions

Learn all about our revolutionary game
DEPOSITS / WITHDRAWALS

How do I make a deposit?

Once you have joined a competition you can then deposit money into your wallet by clicking on the 'Boost your chances' button. You then enter how much you'd like to deposit and using your bank details or credit card you can confirm the transaction.

DEPOSITS / WITHDRAWALS

How do I make a withdrawal?

In the Upside app you can make withdrawals back to your connected bank account by going into the competition where you have deposited money and pressing "Withdraw". Funds are credited to the bank account and can take up to 5-10 days to clear depending on your bank.

DEPOSITS / WITHDRAWALS

How often can I withdraw?

You can withdraw when ever you like, as often as you like. There are no minimums or limits to the amount of money you can withdraw and it usually takes 5-10 business days for the bank to process the withdrawals.

DEPOSITS / WITHDRAWALS

Do I earn interest on my deposits?

No you don't earn interest on your deposits. Your deposits are always protected and cannot be used for prizes or expenses. In that way Upside resembles an endowment, only you have full freedom to remove your funds at any point and time.

DEPOSITS / WITHDRAWALS

Are there any limits to my deposits and withdrawals?

Yes, to prevent fraud and money laundering, we have a $9,000 daily limit and a $30,000 monthly limit on both deposits and withdrawals. These are based on the calendar month.

DEPOSITS / WITHDRAWALS

Can I move my deposits from one prize competition to another?

Yes you can! What's more, you still have a chance to win the prize in the previous prize competition you left if you generated tickets in that prize competition within that calendar month.

For example, if you deposited $10 into Prize Competition A and left it in there for 5 days, your chance of winning in Prize Competition A would be equivalent of the 5 days of tickets you generated out of the total tickets generated by all participants in Prize Competition A for that calendar month. So if you generated 10 tickets for the month out of a total of 1,000 that was collectively generated by all participants , you would have a 1:100 chance of winning the prize.

If you left Prize Competition A early and moved your $10 funds to Prize Competition B during the same calendar month for 10 days you would also have a chance of winning in Prize Competition B which would be the equivalent of 10 days of tickets generated on your $10 out of the total tickets generated by all participants in Prize Competition B.  

DEPOSITS / WITHDRAWALS

Are there any fees?

There are no fees to use Upside but there may be some credit card fees on deposits.

GAMEPLAY

What information do I provide to sign up?

To sign up for an Upside account all you need to provide is your name, address, date of birth and email address which is required to comply with AUSTRAC regulations. That's it!

GAMEPLAY

How are winners selected?

Winners are selected at random using a publicly verifiable random number generator where every user is given a number based on how much interest they generated during the calendar month.

For example, if you deposited $10 and left it in there for 30 days, your chance of winning would be equivalent of the 30 days of tickets generated out of the total tickets generated by all participants. So if you generated 1 ticket for the month out of a total of 100 that was collectively generated by all participants that month, you would have a 1:100 chance of winning the prize.

That also means that if you leave the prize competition early, you still have a chance of winning for that month. For example, if you deposited $10 and left it in your UpSide account for 5 days, your chance of winning would be the equivalent of 5 days of tickets generated out of the total tickets generated by all participants.

GAMEPLAY

How do I know the draw is random?

We use a state-of-the-art random number generator that is publicly verfiable on a public network which is outside of our control to select a number. This mechanism is not affiliated with Upside and we have no way to see the numbers that is generated.

Each user is provided with a random set of numbers based on the amount of interest they generated out of the total amount of interest generated by all participants that month and if that number is selected then they have won the prize.

GAMEPLAY

Can I really never lose? Whats the catch?

You really can't lose and there is no catch. Even if you don't win a prize, your money is always protected and you can withdraw at any time with no fees (excluding any credit card fees).

PRIZES

What are my chances of winning?

Your chances of winning are directly proportional to the amount of tickets that you generated on your deposits in the competition(s) you joined. So the more you deposit and the longer you leave it in your UpSide account the more chance you have of winning. Your chances of winning are dependent on how many tickets you have generated for the calendar month in relation to the total amount of tickets that was generated in that prize competition that month.

For example, if you deposited $10 and left it in there for 30 days, your chance of winning would be equivalent of the 30 days of tickets you generated out of the total tickets generated by all participants. So if you generated 10 tickets for the month out of a total of 1,000 that was collectively generated by all participants that month, you would have a 1:100 chance of winning the prize.

That also means that if you leave the prize competition early, you still have a chance of winning for that month. For example, if you deposited $10 and left it in your UpSide account for 5 days, your chance of winning would be the equivalent of 5 days of tickets generated out of the total tickets generated by all participants.

PRIZES

How do I claim my prize?

If you have won, a representative from the prize host will contact you via email or phone and depending on the prize will organise delivery of your prize or where that is not possible a gift voucher to claim your prize.

SECURITY

Is my money safe?

Security is our #1 priority. Your funds are government insured up to $250,000 by the FCS so if anything happens the cash in our accounts (up to $250,000) is guaranteed safe.

SECURITY

Where are my deposits held?

Your funds are held in a Commonwealth Bank account, a government insured bank that has been in business for over 100 years old.

SECURITY

What security measures do you use?

No sensitive information touches our servers. We use bank-grade, 256-bit AES encryption, access, control and secure processes to ensure your money is always safe with UpSide.

Your information is securely transmitted and encrypted using SSL. Deposits are FCS insured by the Federal government up to $250,000.

We're also AUSTRAC Compliant.

aBOUT UPSIDE

What is your mission?

Upside's mission is to help people all over the globe create their own financial independence.

ABOUT UPSIDE

How does UpSide make money?

We make money by charging businesses a SaaS fee for use of our platform. Your funds are always safe and are never used to purchase prizes or for company expenses.

The Upside game is based on the concept of premium bonds from the UK where 23 million people participate for the chance to win big prizes.